Apothecary Products

Customer Service Representative - (Hybrid)

Job Locations US-Burnsville
Posted Date 2 weeks ago(3/16/2023 10:44 AM)
Customer Relations
FLSA Status
Regular Full-Time

The Career - What it is:

Apothecary Products (APL) is currently seeking a Customer Service/Relations Representative to join our Burnsville based team! In this interactive, high-energy role you will be accounting for serving as a first point of contact for our independent pharmacy and wholesale customers. This role supports order processing, communications and correspondence, post-sale customer questions, and ensuring customer satisfaction throughout the order process. To be successful, the incumbent must be skilled in delivering world class customer service, engage regularly in technology tools and quickly become familiar with APL's broad line of self-care wellness products.  


In this role the incumbent will:

  • Serve as first point of contact for incoming calls and emails for small independent pharmacy and wholesale customers
  • Build and maintain strong, long-lasting customer relationships through all phases of the sales process, from initial order entry to ensuring successful order delivery
  • Enter orders and respond to customer inquiries in a timely, accurate manner consistent with APL procedures
  • Support sales and marketing programs and promotions through suggestive selling and upselling techniques; may be assigned outbound initiatives
  • Interact with other functional departments, including warehouse and production in a timely, informative and professional manner
  • Become cross-trained and serve as backup support to ecommerce consumer customers as needed


Click here to see the full job description

Qualifications + Experience:

We seek applicants with these critical skills and experience:

  • High School Diploma or equivalent education
  • 2+ years in similar, business-to-business customer service role
  • Strong written and verbal communications in the English language
  • Strong technical skills with proficiency in Microsoft Office suite; capability of becoming quickly efficient in ERP system
  • Prior work experience in regulated industry (i.e. food, medical, consumer goods) preferred
  • Prior call center environment experience preferred

The Company - Why APL:

Founded in 1975, Apothecary Products, LLC is a consumer products company focused on making life better for our consumers and the people that they care for. We are the #1 supplier of medication management products in North America with over 70% market share of the category including pill organizers, cutters, and crushers. We have innovative and growing brands including Ezy Dose®, Bamboobies®, and Flents®. We've also have an award-winning work culture grounded by our WE CARE corporate values system. This is a key contributor to ensuring we have a lot of fun each work day and are a high-performing work team.



The Rewards - What We Offer:

The rewards we provide recognize and retain collaborative, results-oriented, strong contributors.  We strive to create opportunities for your career growth and financial success – all while being an agile employer committed to open communication. You will receive personalized orientation from talented team members, who are collaborative, results-oriented, strong contributors. In addition to competitive pay, you will also enjoy:

  • Work hours: 8:30am – 5:00pm, Monday - Friday
  • Work location: 2 days onsite; 3 days remote
  • Financial incentive program for all positions
  • Insurances: Medical, Dental, Vision, Disability, Life, Legal, Identity Theft and Pet Healthcare
  • Financial wellness benefits: education reimbursement, 401k plan with company contribution
  • Work/life blend: 3 weeks PTO, 10 company holidays, paid Volunteer Time Off, Caregiver Leave and PTO Sharing
  • Wellness focus: incentivized wellbeing challenges, YMCA corporate partnership, mental health support, and multiple onsite “Quiet Rooms"
  • Community giveback opportunities supporting local and national charities
  • Fun work environment: casual dress every day of the week, food trucks all summer,  and many team wellness activities! We also are climate-controlled, have a brand new employee breakroom and free espresso machine!


Learn more and apply at www.apothecaryproducts.com


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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