Apothecary Products

Customer Operations Coordinator, Ecommerce

Job Locations US-MN-Burnsville
Posted Date 2 weeks ago(8/1/2022 4:07 PM)
Customer Relations
FLSA Status
Regular Full-Time

The Career - What it is:

Make a difference through your career! Apothecary Products, LLC (APL) is searching for a Customer Operations Coordinator, Ecommerce to continue to grow and support the Ecommerce team across all brands of the business. This role offers the ideal candidate a unique opportunity to make an impact on the behind-the-scenes work that goes into driving a successful Ecommerce channel with delivering customer needs and providing post-sale support for the APL brands.


Our ideal candidate will be an independent, self-starter with strengths in delivering positive and effective electronic customer communication, comfortability and adaptability with ever-changing technology platforms and systems, and upholding APL brand and service levels at a high standard. If you have worked in a CPG, retail, or similar ecommerce role, we’d love to hear from you! This role will be remote-primary, with ideal working hours during typical office hours.


In this role you will:

  • Serve as first point of contact on consumer and B2B inquiries through ecommerce channels across all APL brands
  • Build and maintain strong, long-lasting customer relationships throughout all phases of the sales process; initial and recurring orders; communicating changes; and updates
  • Monitor and respond to all ecommerce communication (includes phone, email, chat, site reviews, and social media) promptly and professionally ensure superior customer experience.
  • Create trend reports and communicate relevant messages, reviews and customer feedback to brand Marketing Managers for consideration of product development and innovation
  • Collaborate with warehouse team to ensure timely and successful delivery of products according to customer needs and objectives, which includes tracking package status, process returns, and managing defective items
  • Manage EDI order process within ERP system (NAV), such as new customer setup, information verification, pricing, tax documents, payment and fulfillment

Qualifications + Experience:

  • High School diploma required; Associates Degree or equivalent related experience preferred Sales experience with consumer branded or private label experience preferred
  • 2+ years of consumer and/or B2B customer service or sales role
  • Preferred experience includes retail ecommerce, Shopify ecommerce platform, and prior work in similar CPG environment
  • Proficiency with Microsoft Excel, Word, and Outlook; including use of vlookups, filtering and sorting techniques
  • Prior work experience navigating through ERP system, or capable of becoming proficient quickly
  • Motivated, self-starter with ability to work both independently and in a team environment that requires cross training, open communication, and team development activities
  • Detail-oriented, excellent organizational skills, and ability to prioritize competing demands with a can-do attitude

The Company - Why APL:

APL is a leading innovator, manufacturer, marketer and supplier of simple self-care solutions, pharmacy supplies and wellness aids. We are based in Burnsville, MN with several manufacturing and vendor partners in the US and internationally. APL has pioneered many strong consumer product categories, including medication management. We have many trusted brands in the marketplace and do business with well-known mass retailers, grocery and chain drug stores. We've also got a great culture embedded in our WE CARE values that helps ensure we have a lot of fun each day and are a high-performing work team.



The Rewards - What We Offer:

The rewards we provide recognize and retain collaborative, results-oriented, strong contributors. Our comprehensive programs support team members and their families in their efforts to live healthy lives. We strive to create opportunities for career growth and financial success – all while being an agile employer committed to open communication.

  • Annual incentive program: all full-time team members and temporary talent are eligible!
  • Team member + family insurance programs including employer contributions: medical, dental, life and disability
  • Voluntary insurance programs including vision, pet, legal, and identity theft
  • Financial wellness benefits including: Health Savings Account, Dependent Care Savings Account, 401k and EAP
  • Work/life blend: 10 company-paid holidays, Paid Time Off starting at 3 weeks, paid Volunteer Time Off, paid Family Caregiver Leave
  • Wellness focus: including incentivized wellbeing challenges, YMCA corporate partnership, stress management, and multiple onsite “Quiet Rooms” for focused work, nursing mothers, and religious accommodations
  • Community giveback opportunities supporting local and national charities, donation matching program, and PTO Sharing program
  • Relaxed work environment: casual dress every day of the week, food trucks and many team activities!


Learn more and apply at www.apothecaryproducts.com

EOE/M/F/Vet/Disability. No agency calls at this time. 


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