Apothecary Products

  • Customer Service Representative

    Job Locations US-MN-Burnsville
    Posted Date 5 days ago(7/18/2018 10:15 AM)
    Category
    Customer Relations
    FLSA Status
    Non-Exempt
    Type
    Regular Full-Time
  • Overview

    Apothecary Products (APL) is currently seeking a Customer Relations Representative (also known as Customer Service Representative) to join our team. The Customer Relations Representative supports Apothecary Products, LLC (APL) as part of a team by serving as first point of contact for incoming calls for small independent pharmacy and wholesale customers. This role supports processing orders, handling communications, handling post-sale customer service issues and fulfilling customer needs to ensure satisfaction. This position works to continually develop business with their assigned customers, delivering the best possible service to our customers, while contributing to APL sales growth. The incumbent ensures the timely and successful delivery of our products according to customer needs and objectives, provides post-sale support and tirelessly promotes and supports the APL brand.

     

    We seek out only the best - the best skills, the best attitudes and expect the best results from our team members. In return, we will not only offer a highly competitive compensation and benefits package but the training, development and support to make our team members a success in whatever they do for us. Apothecary Products peers and management will be the foundation for energetic, eager individuals to thrive.

    Responsibilities

    • Serves as the first point of contact for incoming calls and emails for small independent pharmacy and wholesale customers.
    • Builds and maintains strong, long-lasting customer relationships through all phases of the sales process to include initial and recurring orders; ensures orders ship on time to meet customer’s expectations; communicates back to customer with changes.
    • Documents customer feedback received according to APL procedures.
    • Ensures the timely and successful delivery of our products according to customer needs and objectives; which includes following APL procedures to address customer needs/issues:
      • Tracking package status
      • Processing of returns material authorization (RMA)
      • Managing defective or damaged items, mispicks and short ships
      • Writing credit memos
      • Sending invoices
    • Handles all customer calls promptly and professionally, with respect and tact.

    Click here for more details and full job description

    Qualifications

    • High School diploma or equivalent
    • 2+ years of delivering outstanding business to business customer service experiences both in verbal and written (English) forms with emphasis on detail, accuracy, and promptness
    • Work experience for similar industry as APL
    • Prior experience in Sales or Customer Service role; Call Center environment a plus
    • Demonstrable strong technical skills, including proficiency with Microsoft Office products and capable of being quickly proficient in ERP; proficient with Internet to assist customers in navigating company websites and/or portals

     

    The Rewards - What We Offer:

    The rewards we provide recognize and retain collaborative, results-oriented, strong contributors. Our comprehensive programs support team members and their families in their efforts to live healthy lives. We strive to create opportunities for career growth and financial success – all while being an agile employer committed to open communication. Rewards include:

    • Annual incentive program
    • Team member and family insurance programs including employer contributions, including, medical, dental, life, AD&D, short-term and long-term disability
    • Vision, pet, legal, accident and critical illness insurance programs
    • Financial wellness benefits including savings account and for health and dependent care expenses and 401k
    • Discount and employee assistance programs
    • Work/life blend: 9 paid holidays and time off starting at 3 weeks plus summer hours and paid volunteer time
    • Onsite wellness activities including on-site community garden, yoga, volleyball, and walking clubs
    • Community giveback opportunities supporting local and national charities
    • Casual dress every day of the week, food trucks and many team activities!

     

    Interested? External applicants should apply at www.apothecaryproducts.com 

     

    EOE/M/F/Vet/Disability

    No agency calls at this time. 

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